Tailored and on demand support. Assisting you with maintenance and ensuring continuous improvement to keep your online presence running smoothly.
Managed and support systems are a type of customer service where a company outsources its technical support. And it allows you to save a lot of time and money. Managed and support systems can help businesses by providing them with access to expert technicians, who can resolve technical issues quickly and efficiently. From help desk support and network monitoring to data backup and disaster recovery services. We provide you with 24/7 support, so that your business always has someone available to help you with your technical needs.
In a world where businesses are under constant pressure to do more with less, it's no surprise that managed and support services have become increasingly popular. By outsourcing support to our experts, you can free up internal resources to focus on other strategic initiatives. But simply outsourcing support is not enough to ensure success. To get the most out of it, you need a partner that can offer a comprehensive and tailored solution. Luckily we are just that.
Managed and support systems provide peace of mind. Our team of experts know how to identify problems before they become big issues. This means you can avoid the expensive downtime caused by an outage or other system failure. With our around the clock availability, we are ready to help you with any system issues that arise. This means solving issues faster, reducing downtime and the impact on your business.
Our support environment allows you to always be in close contact with us. Whether you have questions, notice errors or experience bugs. Everything to ensure your platform, app or website stays up and running, 24/7. From maintenance and optimizations to software updates and hosting. We keep you up to date during proactive quarterly meetings. And we go the extra mile. By inspiring you on how to optimize and improve. Ensuring continuous improvement.
Shockmedia is the facilitator of our hosting environment. Shock Media is our ISO27001, NEN7510 and ISO9001-certified Managed Hosting partner. Our long-term relationship assures our clients and us that applications running on a 24x7 managed, monitored and secured platform. Due to our partner status, we have direct contact with experienced engineers and are able to meet any hosting requirement.